Refund & Cancellation Policy
JANVI PACKAGING (“Bill Way”, “Company”, “We”, “Us”, or “Our”). By accessing, subscribing to, or using the Bill Way cloud invoicing and POS software, YOU accept and agree to the terms, conditions, standard deduction rules, and non-liability disclaimers set forth below without limitation or qualification.
15-Day Refund Window
Eligible base annual plans with a standard INR 199.00 payment gateway & cloud setup deduction fee.
Non-Refundable Add-Ons
WhatsApp credits, SMS DLT packs, DSC signatures, and NIC Government API packs are 100% non-refundable.
Merchant Non-Escrow
Bill Way holds zero funds for customer invoice UPI/QR payments and bears zero liability for commercial disputes.
1. SaaS Subscriptions & 15-Day Refund Conditions
Refunds for Bill Way software subscriptions are governed strictly by the following conditions:
- Eligible Base Paid Plans: Bill Way offers a 15-day conditional refund policy on standard base annual subscription plans. Users may request a refund within fifteen (15) calendar days from the date of initial purchase. A standard non-negotiable administrative deduction of INR 199.00 will apply to cover third-party payment gateway processing fees and allocated cloud server provisioning costs.
- Enterprise & Advanced Plans:For Enterprise, Multi-Godown, E-Way Bill integrations, and custom API plans, refunds are evaluated strictly on a case-by-case basis at the company’s sole and absolute discretion, provided the request is submitted within 15 days of purchase.
- Monthly Subscriptions: Due to the instant delivery of digital software capabilities and server allocations, monthly recurring plans are non-refundable once the billing period has commenced.
- Free Trial Evaluation: We provide an extensive 15-Day Full Access Free Trial without requiring credit card details upfront. Users are strongly encouraged to thoroughly evaluate all features during the trial period before committing to a paid license.
- Single Lifetime Refund Rule: A user, company, entity, GSTIN, mobile number, or bank account is eligible for exactly one (1) refund in a lifetime. Subsequent renewals, upgrades, or multi-branch license purchases are strictly excluded from refund eligibility.
2. 100% Non-Refundable Add-Ons & Third-Party Integrations
Refunds are strictly NOT applicable for any add-ons, credits, or third-party service integrations, including but not limited to:
- WhatsApp Cloud API messaging packs and WhatsApp Business template credits;
- Government E-Way Bill & E-Invoicing NIC API quota packages;
- Digital Signature Certificate (DSC) integration tokens;
- Telecom DLT SMS gateway bundles;
- Custom domain SSL routing and specialized banking API integrations.
* Rationale: These add-ons depend on external telecom, government, and infrastructure providers that bill JANVI PACKAGING upfront upon initiation. Once initiated, refund processing is technically and commercially impossible.
3. Exclusive Deals, Coupons & Promotional Offers
Purchases completed under exclusive festival offers, coupon discounts, limited-time promotional pricing, multi-year discounted bundles, or custom enterprise quotes are strictly non-refundable.
All promotional transactions are considered final sales. By completing a discounted purchase, you expressly acknowledge and agree that you waive any right to a refund, chargeback, or partial credit.
4. Step-by-Step Formal Email Refund Procedure
To prevent fraudulent claims and ensure verifiable processing, all refund requests must be submitted exclusively via formal email:
Required Submission Format:
- Send an email to billwayinovices@gmail.com with subject:
“Request for Refund - [Your Business Name]”. - State your registered login email address and registered business mobile number.
- Provide a detailed explanation of your technical reason for requesting the cancellation.
- Provide verified Beneficiary Bank Account Details (Bank Name, Account Holder Name, Account Number, and IFSC Code) for direct electronic transfer (NEFT/IMPS).
Evaluation Window: Please allow 3 to 5 working days for our billing desk to review and authenticate your request.
Bank Credit Timeline: Upon approval, funds (minus INR 199.00 standard deduction) will reflect in your bank account within 7 to 10 banking business days.
Notice: Live chat agents and technical support personnel do not handle or process refunds. Please do not contact support staff for refund status updates.
5. Commercial Invoice Payments & Merchant-Customer Non-Liability
Zero Direct Financial Holding / Escrow Disclaimer:
Bill Way is exclusively a business documentation, invoicing, and inventory software provider. We do not process, collect, hold, or escrow customer funds transferred between buyers and sellers.
Any payment made by a customer scanning a dynamic UPI QR code or clicking a payment link on an invoice is transferred directly to the merchant’s linked bank account or third-party payment gateway.
JANVI PACKAGING has zero legal or financial liability for commercial trade refunds:
- If a buyer transfers funds to an incorrect Virtual Payment Address (VPA), wrong bank account, or sends an incorrect amount, Bill Way has no ability and no liability to reverse the transaction.
- Disputes regarding product warranty, damaged goods, service deficiency, delayed delivery, or commercial refunds must be resolved directly between the buyer and the seller.
- JANVI PACKAGING is fully indemnified from any claims or chargeback disputes arising from transactions between users and their commercial clients.
6. Right to Amend Refund Policy
JANVI PACKAGING reserves the absolute right to update, amend, or modify this Refund & Cancellation Policy at any time at its sole discretion without prior individual notice. Any modifications become effective immediately upon being published on this page.
7. Governing Law & Billing Office Contact
This policy shall be governed by the laws of India, and all claims shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.